Skip to content
background-image background-image


An agent is just a small Windows console application that does all the work with data. It can run either on your local computer, on the client’s server or even on Microsoft Azure. It is important that the resource, which the agent will work with, must be accessible from that location. For example, if you want to import data from the client’s database (which is not accessible from the internet) and export it into the local file in your computer, you will need two agents; the first one will run on the client’s server (it will export the data from the client’s database) and the second one will run on your PC (it will save the data into the local file in your disc).

HELP Agents Remote agents in use

In the integray platform the agent is encapsulated into a "wrapper" - a program, which manages and maintains the agent. The wrapper is a vital part of ensuring flawless operation of the agent itself. The wrapper has certain benefits compared to the original agent as it takes less space on the disc, and it manages a series of activities, which the agent itself is not capable of. It downloads, launches, updates, restarts, maintains alive in case of unexpected errors, and notifies backend about the failure.

Background agent vs. Remote agent

The integray platform operates with two types of agents. The platform uses its own agent called background agent. This one is always available, online and ready to serve task steps not reaching out for external/remote resources. There is no need to install and set up this type of agent.

The other type of agent is the remote agent, which you need to install in the same environment as the resources served. Next chapters will guide you through the process.

3rd party connectors must be served by remote agents.

Every integration task comprises one or more task steps. Each task step is linked to selected connector and the connector requires an agent to serve the task step. It is important to understand that only original integray built-in connectors can be served by the background agent. Any 3rd party developed connector, even if not reaching out for external/remote resource must be served by remote agent. It is forbidden by the platform to serve any task step utilizing 3rd party connector by the background agent.

Wrapper and agent settings

Each agent is uniquely identified with its name and login credentials, which can be defined in the platform Administration. Installation is then very easy – just download it from platform Administration and execute. No more effort is required because each agent is always fully preconfigured.

In case you would need to modify the settings of the wrapper e.g. to launch it from proxy server (one which sees the integray agent), the settings file named: appsettings.json is located in the main folder. The structure of the file is as follows:

  "Logging": {
    "LogLevel": {
      "Default": "Information",
      "Microsoft.Hosting.Lifetime": "Information"
  "Settings": {
    "AllowAutoUpdate": true,
    "Username": "b10db7c4-6698-....-9c0c-7d7bbfa9e300",
    "Password": "........-9100-4d21-8eae-ae28fa5cde6d",
    "ServerAddress": "",
    "ReconnectTimeoutSeconds": 15,
    "FileLogLevel": "Trace",
    "ConsoleLogLevel": "Trace",
    "LogAPICallBody": true,
    "NotifyUpdated": true,
    "SuppressUpdate": false,
    "IsTesting": false,
    "ProxyUsername": null,
    "ProxyPassword": null,
    "ProxyServerAddress": null,
    "PrintQueueEvents": false
You can configure the access via proxy server using

  • ProxyUsername

  • ProxyPassword

  • ProxyServerAddress

Further, you can set up if you don't want to get new version updates - AllowAutoUpdate, reconnection timeout to resend failed messages - ReconnectTimeoutSeconds, logging of the log message body - LogAPICallBody etc.

This is the wrapper appsettings file. Note, the agent does have the same appsettings.json file as well included in the Agent folder. The wrapper and agent appsettings files are by default identical.

Create new agent

Open the company screen and select the Agents on the left content navigation menu. You will enter the agents' list. In case you are going to create the first agent for the company, the list will be empty with the message "Nothing to show". This is going to be your starting point for the new agent creation.

Agents empty list

Click the +Add button to open the Agent settings modal window to configure the agent's general settings and the file & console log levels.

Agents Add


Fill in the agent name. You will recognize the agent under this name in the agent list, in the agent selection combo boxes as well as the zip file will be named using the filled name.

HELP Agents General

File & console log

Set required levels of logging information related to the agent log. The standard recommended settings are info, warning, and error. You can also set the other levels following your needs. Read below brief descriptions of individual log levels.

Level Description
Trace In-depth details, decision sections, cycles, etc are logged here. Log usage for debugging by developers.
Debug Technical details, partial steps, or logical parts are logged here. Log usage for debugging by developers and admins. Fewer details compared to Trace.
Info Information providing detail of the Agents' activities are logged here. Useful and comprehensive information for the end user.
Warning Warnings on minor or occurrences of repairable errors are logged here. Warnings do not fail the process and tasks can continue further.
Error Major unrepairable errors are logged here. The tasks and the process does fail and is unable to continue.
Fatal Serious system issues, and init failures are logged here. Not recommended to select.

Note: The definition of log levels is following the most common classification, nevertheless when using 3rd party connectors, logs may be classified to levels differently and messages may be displayed under different levels compared to their own connectors.

HELP Agents File console log

Save the agent settings before leaving the modal window to keep the configuration.

Your new agent will be displayed in the list of available agents with the grey status badge offline. This means, you have created agent related record and as a next step you need to download and launch it.

HELP Agents Offline

Download and install the agent

Download the agent by clicking the download icon of the right side of the agent record in the agent list. The system displays a blue info toaster "Retrieving a file..." at the bottom of the screen. You will find a zip file saved to your download folder when the procedure is completed. The name of the zip file will look as follows: DataExchange.Agent. e.g. DataExchange.Agent.Training agent.

HELP Agents Download

Unzip the file to any folder on the machine/environment, where the agent will have access to the required resources.

Unzipped on local machine

Launch the downloaded and unzipped agent on your machine/environment. There are launchers available dependent on your operating system. For Windows use start.bat and for MacOS and Linux operating systemes use Additionally, for Windows, you can use scheduler.bat to create a scheduler to launch your agent.

On MacOS the file can't be run by double click and to launch the agent properly, open the Terminal and navigate to the folder where the file is located. Launch the agent with the command: sh

On Windows double click the .bat file to run the agent or run the scheduler.


Important: .NET 6 is required to launch the agents. In case you don't have .NET installed on your machine, a message will notify you including the location where you can download it. Download .NET 6 here.

All installed and running agents will be displayed in the list of available agents with the green status badge online.

Agent list

You will find all information about the agents in the agent list. The default view is set to show the active agents, but you can switch between the active and inactive agent view using the button Show inactive/Show active.

HELP Agents Agent list show inactive

The information available on the agent list contains:

  • Name - Agent's name.

  • Status - Information on the agent's status: Online / Offline. You also can will find information about agent status in the footer navigation items - Agent status where you see the number of online and offline agents at first sight and when you click on the color boxes with the counts, you will get detailed information about online and offline agents.

  • Connected since - The date of the last start of the agent.

  • Machine name - The name of the machine the agent is installed and running on.

  • IP address - The source IP address of the agent machine.

  • Last update - The date of the last update of the agent.

  • Logging - The agent log levels set for the agent.

HELP Agents Agent list columns

Controls located on the right end of the agent list line give you additional actions to manage and maintain the agents.

  • Download - Downloads a new agent .zip file to update or replace the existing one.

  • Agent log - Navigates directly to the agent log of the respective agent.

HELP Agents Agent list Controls

Context menu (ellipsis):

HELP Agents Agent list Ellipsis

  • Detail - Provides Agent information: Can execute process, Can write, Directory, Executed by, Is 64 bit process, Machine name, Process ID, Source IP.

  • Edit - This provides the option to edit the Agent settings.

  • Restart - This restarts the agent and cancels all tasks executed by the agent.

  • Update - This updates the agent and cancels all tasks executed by the agent.

  • Deactivate - This deactivates the selected agent. You can reactivate the agent later if required.


The system won't allow deactivation of the agent which is either configured on an active task step of an active task or is currently online.

In the case of configuration on an active step, you will get an error message toast when attempting to deactivate the agent.

In the case of the online status, the option Deactivate won't be even offered as an option in the context menu.

HELP Agents Agent List Ellipsis Detail

Agent license restrictions

Every platform installation has defined the exact number of remote agents, which are allowed to be installed in parallel. The number of agents is determined by the purchased license.

Type # of online agents
Trial 1
Standard 3
Premium Unlimited
Enterprise Unlimited

Note, that the platform is in control of the number of agents and will not allow to install more agents than linked to purchased license. In case of attepmt to install an additional agent, the platform will display an error message notifying you that the maximum parallel number of licensed agents has been reached. The error message will also be included in the log as well as it will be displayed in the agent log as well as in the console e.g. Terminal for Mac, Command line for Windows.

WARNING: Disconnected. Server requested shutdown - Max parallel agents 1 reached.!

You can check the number of max allowed parallel online agents in the role of Administrator in the Administration > Licenses.

HELP Administration Licenses Max parallel agents